TECHNICAL SERVICES
Remote Support
TMTPL offers managed services with a customer-focused, proactive approach. From server management, help desk care for customers, remote monitoring, support, management, and recovery, we cover all forms of support and management services.
- Expert Advisory, Setup and Support throughout your Software and Cloud Lifecycle
- TMTPL will help guide you through the oversight and administration of your company’s security processes.
- TMTPL will help setup Identity Management Security and Support
- Act as a single point of contact for user calls which is aimed at addressing incidents faced by the users in their day-to-day use of IT, and provide periodic updates on the call status to the users
- Train end-users to help them navigate Office365 smoothly
- Remotely access users machine and analyse their issues to fix it in time
Microsoft Cloud Technology based Services for Customers
Microsoft 365 based offerings:
- Tenant Activation and Configuration, User configuration, User and related Data Migration, Implementation of Security best practices, Training and Workshop for Adoption, Ongoing support
- SharePoint Online based Intranet – Intelligent Task Tracker and Management Tool, Information Collection Tool, DMARC Monitoring and Reporting Tool, Dashboards and Reporting, Compliance and NDA Tool, Online Approval and Acceptance Tool, Timesheet Tool, Leave Management Tool, Email Assessment and Reporting Dashboard
- Intranet in a Box for SMB Customers
Azure based offerings:
- Designing, Planning, Sizing, Optimisation, Implementation, Security, Documentation and Ongoing Support
- Tenant Migrations
Remote Support Services:
- Cloud Advisory Support: Consulting Services (A6 Methodology)
- Cloud Migration: Lift and Shift, Net New VMs/Applications, New enhanced infrastructure – VPN, Backup, Security etc
- Migration Support: Migration of data, application, users and user related settings etc
Helpdesk :
- Managed services for Billing, Subscription, L1 Ticketing, VM Creation, SQL DB/Azure SQL DB Support Services Template management, Backup, Azure Health check-up and monitoring, Assessment (based on best practices), IAAS and PAAS environment management etc
- IT Audit and controls
Pre-Sales Technical Consulting Services for Microsoft Partners
We offer Pre-Sales technical consulting services to Microsoft Reseller partner (MRP). On the Cloud Solutioning journey, we embark on Customer Discovery Session, Crafting Cloud based solutions, Executing Proof of Concept, and submission of formal justification documentation for MRPs to close the sale.
We also provide Configuration and Deployment Services along with L1, L2 Sustenance Support.
The models of engagement are customized for individual Microsoft Reseller partner.
Microsoft 365 based Services offerings for MRPs:
- Tenant Activation and Configuration, User configuration, User and related Data Migration, Implementation of Security best practices, Training and Workshop for Adoption, Ongoing support
- Intranet in a Box for SMB customers
Azure based Services offerings for MRPs:
- Designing, Planning, Sizing, Optimisation, Implementation, Security, Documentation and Ongoing Support
- Tenant Migrations
Helpdesk and Remote Support Services
For more details get in touch with us at info@themaverics.com
TECHNOLOGIES AND CAPABILITIES
- Azure
- M365
- Windows Intune
- SQL Server
- Enterprise Mobility Suite
- Teams
- Sharepoint
- Azure Active Directory